This episode(90) is related to soft skills in the office but can also relate to personal conflicts with relatives, friends, neighbors etc.The language here is for how to approach conflict diplomatically to allow for a return to normalcy and productivity. How we say something, and the language we use can have an enormous impact on how quickly or effectively we resolve issues, difficulties and ultimately conflicts in the office. How do you resolve conflict?

Anything I miss? Check out part 2 on this topic: Neutralize the situation(91) Where I discuss even more language for approaching this situation.

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