The second part of the resolving conflict episode with 4 functional language categories plus a fifth bonus category for ‘Paraphrasing and Active listening’. This functional language should be helpful for professionals who speak English as a second language and want to improve their fluency in such situations. Also, can be used by ESL teachers as a lesson focus for an advanced class of students.
Categories:
- Expressing dissatisfaction
- Identifying the real problem
- Reviewing the situation
- Paraphrasing and
- Active listening(Bonus).
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