ESL trailblazer videos

Resolving Conflict part 2

The second part of the resolving conflict episode with 4 functional language categories plus a fifth bonus category for ‘Paraphrasing and Active listening’. This functional language should be helpful for professionals who speak English as a second language and want to improve their fluency in such situations. Also, can be used by ESL teachers as a lesson focus for an advanced class of students.


  • Expressing dissatisfaction
  • Identifying the real problem
  • Reviewing the situation
  • Paraphrasing and
  • Active listening(Bonus).

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